Private Policy

1. Introduction

 

Four Seas Properties Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

 

As licensed real estate professionals in Queensland, we provide short-term rental and Airbnb property management services. This policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, and advertising.

 

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2. What Information We Collect

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We may collect personal information including:

• Full name

• Phone number

• Email address

• Property details and ownership information

• Identification details (where required)

• Financial information (including bank account details and transaction data)

• Guest and booking information

• Website usage data (via cookies and tracking tools)

 

We may also collect information relating to properties we manage, including listing data, booking history, pricing performance, and guest interactions.

 

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3. How We Collect Information

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We collect personal information through:

• Website enquiry forms

• Phone, email, and direct communication

• Social media and advertising interactions

• Third-party platforms such as Airbnb and Booking.com

• Property management systems (including Guesty)

• Payment systems and financial transactions

• Cookies, analytics tools, and tracking technologies

 

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4. How We Use Your Information

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We use your personal information to:

• Respond to enquiries and onboard property owners

• Provide and manage short-term rental and property management services

• Communicate with property owners and guests

• Manage bookings, payments, and property operations

• Optimise pricing, marketing, and property performance

• Deliver targeted advertising and improve marketing effectiveness

• Comply with legal, regulatory, and licensing obligations

 

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5. Disclosure of Information

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We may disclose your personal information to:

• Short-term rental platforms (e.g. Airbnb, Booking.com)

• Property management software providers (e.g. Guesty)

• Payment processors and financial institutions

• Cleaning, maintenance, and service providers

• Marketing and advertising platforms (including Google Ads)

• Professional advisers (e.g. accountants, legal advisors)

• Government or regulatory bodies where required by law

 

We do not sell your personal information.

 

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6. Financial Information & Trust Accounting

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As part of our property management services, we may collect and hold financial information, including bank account details and transaction data, for the purpose of:

• Managing rental income and owner distributions

• Processing payments from guests

• Paying service providers

• Complying with trust accounting obligations under Queensland real estate legislation

 

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7. Short-Term Rental Platforms

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Where properties are listed on third-party platforms such as Airbnb or Booking.com, personal information may also be collected, processed, and stored by those platforms in accordance with their respective privacy policies. We are not responsible for the privacy practices of these third parties.

 

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8. Security Devices & Monitoring

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Some properties we manage may utilise security and monitoring devices, such as:

• Noise monitoring systems

• Doorbell cameras or external security cameras

 

These devices are used strictly for safety, security, and compliance purposes and are disclosed to guests prior to booking in accordance with applicable laws and platform policies.

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9. Cookies & Advertising Technologies

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Our website uses cookies, tracking pixels, and analytics tools (including Google Analytics and Google Ads) to:

• Understand website usage

• Improve user experience

• Deliver relevant advertising and remarketing

 

You can control cookie settings through your browser.

 

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10. Overseas Disclosure

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Some of the third-party service providers we use may store or process personal information outside of Australia. By using our services, you acknowledge that your information may be transferred overseas in accordance with applicable privacy laws.

 

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11. Data Security

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We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

 

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12. Access & Correction

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You may request access to, or correction of, your personal information at any time by contacting us using the details below.

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13. Complaints

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If you believe we have breached your privacy or mishandled your personal information, please contact us. We will investigate your complaint and respond within a reasonable timeframe.

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14. Contact Us

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Four Seas Properties Pty Ltd

Email: hello@fourseasproperties.com.au

Phone: 0425 742 624

Address: 349 Golden Four Drive, Tugun QLD 4224, Australia

 

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15. Updates to This Policy

 

We may update this Privacy Policy from time to time. The latest version will always be available on our website.